Edinburgh Grosvenor Hotel

Covid-19 customer policy

Covid-19 customer policy

At Edinburgh Grosvenor Hotel, we are working hard to ensure that our hotel is doing all that we can to provide guests and employees a safe, welcoming and clean environment. During
the COVID-19 pandemic, our Hotel provided accommodation to essential workers meaning measures have been in place to ensure the hotel is following strict Government Guidance.

While we remain open for critical workers and we officially re-open on Monday 3rd of August 2020.

We look forward to welcoming you back to our hotel very soon!

Here are some of the measures in place at each of our hotels:

New queuing systems

A queuing system has been implemented at reception and food collection points with 2 metre floor stickers advising guests where to stand at a safe distance from each other. We have also implemented a strict rule that one individual/family is allowed in the lift at any one time, this is signposted and there are hand sanitising stations outside the lifts.

Contactless check-in and check-out process

We want to ensure that our employees and guests are kept safe which is why we have formed a contactless check-in and check-out process. Perspex screens have been placed on reception desks and debit/credit card machines are cleaned every hour. Key cards are also left at the end of the reception desk ready for guests to collect and are sanitised after every use. Paperless check-out is in place, guests will be called prior to check-out to confirm any additional charges and invoices will be emailed to guests after departure.

Hand sanitising stations

Hand sanitising stations have been placed in all main areas of the hotel for guests to utilise. All high touch points are sanitised after every guest interaction or every hour depending on the usage including door handles, debit/credit card machines and pens. Pen boxes will also be provided and clearly labelled for those that are sanitised and used.

Accommodation

There will be increased cleanliness of bedrooms before arrival/after departure of guests. This includes disinfecting all touch points within the bedroom, all non-essential items have been removed from the bedrooms and are available on request and for guests staying more than one night, housekeeping services have been reduced to minimise interaction of guests and employees but will be available on request.

Room service and grab and go breakfast offerings

Room service and grab and go breakfast will be available in all hotels, this service can be ordered via the phone and guests will be provided with a collection time along with the designated collection point information. Collection point locations will also be explained to guests upon check-in. All utensils provided will be disposable and food handling will be kept to a minimum.

Meeting and Events

Meeting room layouts will adhere to strict two-meter guidance including tables spaced accordingly. Breaks and lunch will be delivered to the meeting room at an agreed time and provided on a cart. Each delegate will be asked to collect their food/drink one at a time.

Safety of our guests and employees is our number one priority

Our employees have been fully equipped with the necessary PPE equipment to keep them and our guests safe. Perspex screens have been provided on reception desks to keep contact with customers minimal. Our employees have also been trained on maintaining a high standard of hygiene including hand sanitising after each interaction with a guest, rigorous cleaning procedures before and after each shift change and regular cleanliness upkeep within high traffic areas of the hotel. They have also been trained how to handle any suspected cases of COVID-19 within the hotel and how to keep guests safe if this did occur.

We are regularly reviewing Government guidance and continuing to train our employees on any new procedures issued where necessary.

The safety of our guests, delegates and employees is our number one priority. For more information or to enquire about Accommodation or Meeting space please contact us on 0131 226 6001/ 07956 377 918 or salesmanager@edinburghgrosvenorhotel.co.uk